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Where are my parts?!?! Unfortunately we have been experiencing some issues with all domestic and international shipping carriers
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ATTENTION: Our office staff will be out of the office this week. We will still be shipping and processing web orders, e-mails and voicemails will be handled in a limited capacity. We will be attending AWSI Sept 7th-10th and closed on labor day the 6th. We do this to learn about the new board sports products coming soon to better serve you! We will be back on Mon the 13th.

The summer is picking up! Parts and gear are more available than last year, but are hitting some supply chain issues coming in and going out. FedEx has re-instated their guarantee for overnight shipments, but all other services are a best effort sort of arrangement. Shipments are arriving, but may take an extra day or two. In some cases, multiple parcel shipments are split up and arrive on different days.

 

Murrays Sports utilizes a number of different shipping carriers to best serve our customers and get your orders delivered to you safely. Most commonly we use USPS, FedEx and UPS. Based on the size of your parcel and the destination (and your stated preference) we choose the best carrier and service to get the parts to you. Covid has had positive and negative effects for online ordering and deliveries. More people than ever before are ordering parts online, and the sporting industry is booming. The shipping carriers are all overwhelmed, and this creates more than a few delays.

When your order ships from our warehouse, you are sent an automatic e-mail with tracking. The expected delivery date is a best guess, and often accurate! Keep an eye on the tracking, and review. It has been common over the past 12 months for a day or two delay. If your package seems to be stuck or not moving for multiple days and not get delivered in reasonable time, reach out to the carrier or back out to us and further measures can be attempted to track it down. Once again, a couple of days after the expected delivery day is an occasional occurrence these days.