Policies & Shipping
PRICES & SPECIFICATIONS
Murrays’ online store prices supersede all other published prices, including the Murrays catalog. On items with choices such as models for different boats, the initial price shown for the item may change based on your choices. The changes will always be clearly marked and the total price for any item will show in the shopping cart. Specifications are subject to change without notice. In cases of typographical or pricing errors, we will contact you prior to processing your order.
SHIPPING & HANDLING
Orders are normally shipped within 24 hours of receipt of your order and we will do our best to contact you if this is not possible. Shipping options and associated costs can be seen quoted from your shopping basket. We do our best to optimize shipping methods to get you your order as quickly as possible. Most orders will arrive within 3 to 4 days of purchase. There may be an additional shipping charge for oversized items, in which case the additional charge will be specified during checkout, or we will contact you for authorization.
Basic delivery generally ships via FedEx SmartPost or US Postal Service and a mailing address is required. The estimated transit time is 5-10 working days, but may be longer to some locations such as HI, AK or US territories. The charge for basic shipping is 5% of goods ordered with a minimum charge of $8.95. We do our best to get you the fastest delivery times possible, many times we are able to upgrade your shipping to Priority mail which should take only 2-4 days for delivery.
Ground service ships by FedEx Ground Delivery or Priority Mail. Time in transit is normally 3-5 working days for addresses in the Continental US. The charge for ground shipping to addresses in the Contiguous US is 6% of goods ordered with a minimum charge of $10.95. Ground service can be as fast as overnight for many California residents and shouldn’t take more than 4 days to the east coast, but if you are in a rural area it could take longer. We use FedEx for our upgraded service option because it offers a robust delivery network and great package tracking.
Ground and Basic delivery times are estimated and do not come with any guarantee of delivery date. For guarantied delivery dates we have Expedited shipping via FedEx Express.
Expedited shipping options are also offered during the checkout process for orders to be shipped to Contiguous US addresses:
• 3-day service is 10% of your goods ordered with a minimum charge of $19.95.
• 2-day service is 15% of your order with a minimum charge of $29.95.
• Overnight shipping is 20% of your order with a minimum of $39.95.
• Overnight with Saturday delivery is available to most areas; please contact Murrays for availability and rates to your destination.
For international orders, there are FedEx and US Postal Service (Canada only) options at checkout. We will contact you if the shipping charge will be more than indicated online. Please reply immediately to your order confirmation e-mail if you would like Murrays to quote the cost of shipment by US Postal Service, which is generally less than FedEx for small shipments. Please note that import duties and/or taxes are determined by the government of the recipient’s country and are the recipient’s responsibility. If the intended recipient refuses to pay the duties/taxes and the shipment is returned to Murrays, the customer will be responsible for the outgoing shipping costs plus return freight.
Any problems with your order? Wrong size? Wrong Item? Send it back within 30 days for gear or apparel and 90 days for parts. We’ll refund or exchange the item if it is in like-new condition. 20% restocking charges apply to special orders and items that are not in new condition. Customer is responsible for return shipping costs. Returns past 90 days may be accepted for Murrays credit. Special circumstances or concerns? Give us a call at 1-800-786-7245 or email email@example.com for more details.
Items backordered on retail orders are automatically shipped as they become available and no additional shipping charges apply. Your credit card is charged at the time of shipment for only the items shipped plus the entire shipping/handling charge.
SATISFACTION GUARANTEE / RETURNS
We guarantee your satisfaction with products purchased from Murrays. Please contact Murrays at firstname.lastname@example.org or 1-800-786-7245 to resolve any issues or for authorization prior to returning items.
QUESTIONS OR PROBLEMS
We are in the office from 8:00 AM to 5:00 PM PST from Monday through Friday for technical help, advice, or other questions or concerns. E-mail email@example.com or call 1-800-786-7245 for assistance.